Calle del Carmen, 11, Castril – Granada (España)


Terms: The website and all its material belongs to the company PROTUR CASTRIL S.L., with address at C/Carmen, 11, 18816. Castril (Granada) España.

Telephone contact: +34 648 123 547


 CIF: B18761809


PROTUR CASTRIL S.L., (hereinafter the provider), responsible for the website, makes this document available to users with which it intends to comply with the obligations set forth in Law 34/ 2002, of Services of the Information Society and Electronic Commerce (LSSI-CE), as well as informing all users of the website regarding its conditions of use.

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions included herein, as well as any other legal provision that may be applicable.

The provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to notify or inform users of said obligations, with publication on the provider’s website being understood as sufficient.


The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party outside the same.

From this website it is possible to be redirected to content from third-party sites. Since the provider cannot always control the content entered by third parties on its site, it does not assume any type of responsibility with respect to such content. In any case, the provider declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

The provider is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website. of the provider Notwithstanding, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborates in the withdrawal or blocking of all content that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.


The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where appropriate, have a license or express authorization by part of the authors.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in any case prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The provider acknowledges in favor of their owners the corresponding industrial and intellectual property rights, their mere mention or appearance on the website not implying the existence of any rights or responsibility of the provider over them, nor does it imply endorsement, sponsorship or recommendation by of the same.


This web page is subject to Spanish legislation and in case of litigation or controversy arising from the use of this web page, both parties submit to the jurisdiction of the courts of the city of Granada. This express submission clause to the courts of the city of Granada will not be applicable in cases of litigation with web users who, according to current legislation, hold the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of residence of the consumer. Likewise, in these cases, the provider and the user may submit their conflicts to the arbitrations provided for in the legislation of arbitration and defense of consumers and users, and to the extrajudicial conflict resolution procedures that are established through codes of conduct. or other self-regulation instruments.

If you do not agree with the contracted services and are a client belonging to the European Union, except Spanish, you can go to the following link to make the appropriate claim:


Identity of the parties:

On the one hand, the supplier of the goods or services contracted by the user, PROTUR S.A., with address at C/Carmen, 11, 18816. Castril (Granada) España. Contact telephone number: +34 648 12 35 47. E-mail: and from another, any user who accesses the website

And hire the services marketed by PROTUR CASTRIL S.L. (hereinafter, the services or the service,) agrees to submit to these current general conditions. The user must have carefully read these conditions before contracting the services.

General information: is a platform that is responsible for organizing and managing accommodation reservations to offer the user an alternative to spend their free time.

Below is the contractual document that will govern the contracting of services for them through the website owned by PROTUR CASTRIL S.L.

Acceptance of this document implies that the user:

  1. You’ve read, you understand and you’re agree with this text.
  2. That he is a person with sufficient capacity to act to hire the services listed on the web.
  3. That you assume all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all reservations made through the website

The provider reserves the right to unilaterally modify these conditions, without this affecting the promotions, if applicable, in which they were reserved prior to the modification.

Reservations will be valid exclusively for those users who have fully accepted the general and particular terms and conditions of sale, without this acceptance it will not be possible to formalize the reservation process.

The particular conditions of sale vary depending on each of the reservation services.

It is necessary for the user to carefully read these particular conditions of the selected service before proceeding with the purchase of the service. The specific conditions will be found in the respective accommodations, these prevailing over the general reservation conditions. The purchase procedure will be carried out in Spanish and English, although we will gradually expand languages.


The prices of the products offered on the web, will be expressed in the Euro currency (€). The prices indicated next to each product include VAT and can be viewed from the beginning of the reservation, leaving said taxes broken down in the final summary before to proceed with the payment. In case of making any offer, discount or promotion, it will be reflected on this website and you will be able to opt for it. Our company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update it daily. Once the reservation is made, the prices will be maintained.

Sometimes, on our website there is a cheaper rate for a specific service, product or stay. However, these rates may carry special restrictions and conditions, for example, regarding cancellation and refund. Consult the data and conditions of the reservation, the corresponding service or product carefully to know the conditions before making the reservation.

Obvious errors (misprints included) due to technical or human errors are not binding when the price stipulated for the reservation is manifestly derisory, the reservation will not be valid, the contract being canceled and terminated, refunding the amount paid for it or offering the possibility to keep it by paying the difference. We ask that if you detect that your reservation suffers from this contractual defect, contact us to resolve this incident. For any information, the user can contact the customer service telephone number +34 648 12 35 47 or the contact e-mail

Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name that the latter has informed at the time of making the reservation.

Object of the contract:

The purpose of this document is to regulate the contractual relationship to proceed with the requested reservation and to carry out an offer of personalized services born between the provider and the user at the moment in which the latter accepts the corresponding box during the online process, The relationship contractual to proceed with the requested reservation entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product or service.

Booking procedure / How to buy:

Anyone with Internet access can make the reservation or purchase.

The steps of the purchase procedure are visible throughout the entire purchase procedure. The reservation procedure through the Website is as follows:

a) First of all, on the main page, select the dates of stay, the number of guests, then the different available property options will appear, allowing you to select the rate and package that best suits your needs.

b) Once you have selected the number of packages you want to book, the final price is shown. (In some cases you may choose to select extra services that will have an additional cost, which you can see next to the price of the reservation).

By clicking on the reserve button, a form will appear for the insertion of both personal data related to the reservation, as well as the bank card used as a guarantee of the reservation, you will have a blank space to make the observations you deem appropriate, once Once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).

Please, check carefully the details of the reservation or service you choose to know the specific conditions before making the reservation.

d) Verification of the reservation data by clicking on the “confirm reservation” button. By clicking on it, the reservation will be formalized.

f) You will receive an email confirming the reservation with information about it. This document is the confirmation that the reservation has been made successfully and serves as accreditation for any type of claim. If you do not receive this email, check your “junk mail” or “spam” account, since it may have been detected as spam, if it is not in said section, please notify us as soon as possible. possible so we can fix the problem.

h) Once this is received and as long as we confirm that all the information is correct, we will proceed to process your reservation.

i) After the formalization of the reservation, the client is requested to review the content of the same in order to identify possible material errors in the data entry; To process your correction, you can call us at the customer service telephone number +34 648 12 35 47 and by mail at the contact e-mail, informing us of the identification data of the reservation.

If for any reason the reservation cannot be made effective, the amount paid will be refunded directly with the same means of payment that the client used.

The provider does not assume any responsibility when the reservation is not made as a result of the data provided by the user being false, inaccurate or incomplete.

Notwithstanding the foregoing, we will adopt the measures required of a diligent merchant so that the reservation can be made in the agreed time.

In providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as manifest and typographical errors), interruptions (due to (temporary and/or partial) server downtime or repairs, updates and maintenance of our platform or other reasons).

Once the reservation is made, in the event that a modification is required, the user must contact the customer service telephone number +34 648 12 35 47 or the contact e-mail depending on the type of modification made. may carry an extra price.

Damage to accommodation. Duties of the users.

If you were considered the cause of damage to an accommodation or to any personal property or material existing in an accommodation, we will pass the charge through the payment method used to make the reservation.

Before proceeding to make the reservation and during your stay you must take into account the following considerations:

  • Observe the safety, coexistence and hygiene regulations dictated by the management for the proper use of the establishment.
  • Respect the rules of use or internal regime of tourist establishments, as well as comply with the prescriptions and particular rules of the places to be visited and tourist activities.
  • Respect the establishment, the equipment and its facilities. Pay the amount of the contracted services at the time of presentation of the invoice in the same establishment or under the agreed conditions. In no case does the fact of submitting a claim exempt you from payment obligations.
  • Respect the cultural and environmental environment.
  • Observe the usual norms of social coexistence and respect for the people, institutions and customs of the places.
  • Respect the dignity of people who work in tourism.


a) Payment/reservation with credit/debit card: You can comfortably pay with your credit card or book the service where we will use your card as a reservation guarantee. (Depends on the type of rate selected and the other conditions of the reservation).